Turn Bad News Into Good News

March 17, 2018

Advising When To Replace Tires is Smart Business

 

 

 

No one wants to be the bearer of bad news. Delivering the bad news today for a Dealership Service Advisor, telling their customer that they need new tires - and will likely have to spend hundreds of dollars - is not fun. 

 

The Customer may be upset or angry. The conversation may be awkward and uncomfortable. It might even lead to a bad Customer Satisfaction Index (CSI) score.

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